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Social Prescribers in Arnold and Calverton Primary Care Network

Mark McConnell

Molly Campbell-Mills

Simon Cooper

SP Community Link Arnold Calverton

Social Prescribing Link Worker leaflet

COVID-19 Vaccination Programme

The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.


In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.


The vaccination is currently being offered to patients aged over 70, care homes residents and staff, frontline health and care workers and Clinically Extremely Vulnerable.

Please use the following links to book an appointment for your vaccination:

Over 70's

Age cut off applied

Clinically Extremely Vulnerable


  1. Must take Invitation to Book or Sheilding letter to appointment or will be turned away

Frontline Workers


  1. Disclaimer on booking to confirm they are a frontline Health or Social Care worker
  2. Must show ID on arrival if requested. This could be staff badge, payslip, contract of employment or eligibility letter (provided by Programme)

We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.


The public have an important part to play to help:

  • please don’t contact the NHS to seek a vaccine, we will contact you;
  • when we do contact you, please attend your booked appointments;
  • and please continue to follow all the guidance to control the virus and save lives.

For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.


If you have symptoms associated with coronavirus including a new continuous cough and or a high temperature, you are advised to stay at home for 7 days.  Do not book a GP appointment or attend your GP practice.  If you live with other people, they should also stay at home for at least 10 days, to avoid spreading the infection outside the home.  

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or cannot go online.  For the latest COVID-19 advice please visit

New telephone system

We now have a new phone system installed at the practice. There is no change to the patient number (0115 9673777). In response to patient feedback, the new system provides a queuing system for callers, so you will no longer receive the engaged tone when the lines are busy. You will be informed of your initial position in the queue and updated regularly as you move up it. We have also modified the announcements, so please listen carefully to these when you ring in.

Routine appointments after 10am

Prescription queries between 9.30am to 4pm

Test results after 10am

New information and self care guidance for blocked ears and ear syringing. Please see the link at the bottom of the home page.  

Please see the latest information from Nottingham North & East Clinical Commissioning Group on Helping You to Help Yourself.

Changes to over the counter medications on prescription for minor illnesses

From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.

This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).  

These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.

Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.

Please note that:

  • There are no plans to limit OTC medicines for people with long-term conditions
  • GPs will be able to prescribe in circumstances of clinical need
  • If symptoms persist, please book a GP appointment

There are lots of benefits to self care:

Expert advice to support you

Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.

Save yourself time

There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.

Save your GP time

Choosing to self care can free up more GP time so they can spend more time with patients with more

complex conditions.

Save the NHS money

In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.

Routine appointments

We apologise for any delays in booking routine appointments, due to growing demands we are finding most routine appointments are available at 3-4 weeks ahead.

Due to the coronavirus pandemic our online booking of routine appointments has been suspended.

For more urgent needs we offer a triage service Mon-Fri 8am-1pm and a clinician will call you back within an hour to offer advice, treatment or an appointment if this is appropriate.

Please see further information below.   


Our urgent same day system is now available between 8am-1pm.

Between 1pm and 6.30pm will be for emergencies only and you will be assessed by a GP. 

If you are unsure if your problem is urgent or an emergency please speak to reception who will direct you to the most appropriate service, or please call back the next morning if it is something that can wait.


Urgent Care Centre : Seaton House, City Link, Nottingham NG2 4LA

The Urgent Care Centre provides access to assessment and treatment if you need help with a health problem that is urgent, but not life-threatening.

This is a walk-in service open between 7am and 9pm 365 days a year, with no appointment needed.

You can call 0115 883 8500 for directions or current waiting times.

The centre focuses on helping patients face-to-face and healthcare advice cannot be given out over the telephone.

The centre offers assessment and treatment for health conditions such as:

  • Minor burns or scalds
  • Minor head injury with no loss of consciousness
  • Skin infections or animal bites
  • Suspected broken bones, sprains and strains (X-ray service available)
  • Eye infections or minor eye injuries

Most minor illness advice and treatment is available at your local pharmacist


The Clinicians are unable to give help to pregnant women and children under 2 years old. For advice and care please contact your GP surgery or 111 if they are closed.

Please note for safety reasons

Repeat Prescription requests CANNOT be accepted over the phone.

The CQC (Care Quality Commission) have inspected our Practice and the report is now available.

The Practice was given a GOOD rating across all areas.

CQC report Sept 2016 

We have been accredited as a breastfeeding friendly place

A certificate is now displayed in the waiting-room please ask reception if you require a private room

Stop Smoking Support in Nottinghamshire

If you wish to stop smoking please click on the link below to book an appointment to discuss this with one of the advisors at solutions4health, this is a free service with friendly advice and helpful tips.

Contact the smokefree life helpline for this service on 0800 2465343 or 0115 7722515

The Helpline is manned Monday to Friday 9.00am - 5.30pm

Text QUIT to: 66777


Appointments- Did Not Attend

Please always let us know if you no longer need your appointment, even at an hour's notice we can usually re-use the appointment as demand is always high.

Register to be an 'online' patient and cancel any appointments at your convenience.

Data sharing

It's helpful for us to share information about your health and care with other organisations. See the poster below for more information

Happy to share?

Statement of Intent - Important Changes to Online Services

Download our statement of intent here

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