For urgent same day appointments, please call the surgery between 8am - 12pm or fill out an Accurx Patient Triage form within this time period, which can be accessed via the NHS APP or by using this link on the front of the practice website (https://florey.accurx.com/p/C84026)

Your request will be considered by our patient navigation team to determine how best to meet your clinical needs.  This may be booking an appintment with a GP or other clinican that day, or you may be signposted to other appropriate services.

After 12pm , if you are unsure if your problem is urgent or an emergency, please speak to reception who can direct you to the most appropriate service, or please call back the next morning when more appointments are released if the problem can wait.

For routine telephone and face to face appointment bookings, please call the surgery after 10am or use the website to make a booking online.

For your convenience we have introduced online appointment booking for doctor's pre-bookable appointments.

The system will let you manage your appointments with a simple but secure booking and cancelling process. You can even cancel doctor's appointments you may have booked by phone or in person. 

To avoid the queue by booking your next appointment online-please call into the Practice, bringing some photo ID, and ask at reception to register now.

Unfortunately we are not able to offer appointments with nurses to book online at the moment as the length of time needed varies for each appointment. We may be able to offer this service in the future.

For the following appointments please call the practice on 0115 9673777 rather than book online:

• Urgent matters that can't wait until the next routine appointment
• Annual reviews for long term conditions, such as diabetes
• Coil (IUD, IUS) or implanon fitting
• Minor operations
• Joint injections
• Requesting home visits
• Smoking cessation advice
• Telephone appointments

There may also be other appointments that are not currently available to book on line.

The practice nurses provide a lot of your health and wellbeing management and chronic disease monitoring. This includes cervical and health screening, baby vaccinations and and other treatment room activities. 

Our nurses are trained in management of asthma, COPD, diabetes and cardiovascular health including high blood pressure.

We offer a telephone appointment to discuss travel vaccines. 

On arrival at the surgery you can book in for your appointment using our Self Check-In system, there is a screen in the waiting area.

Arrive promptly or cancel your appointment if you cannot keep it. If your doctor is away for any reason, you will be able to see one of the other doctors or someone acting on his/her behalf.

Please try to make an appointment for one main problem. If you have more than one thing to discuss please be prepared for the doctor or nurse to ask you to come in again in order to cover the rest of your problems.

If you have an appointment, the doctors or nurses will try to see you as close to your appointment time as possible.

Please understand that delays are common for a number of reasons. 

If you have to wait longer than 30 minutes please let reception know and we will try to give you information and help. 

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Intimate Examinations

If you need an intimate examination the doctor/nurse will discuss this with you. You are entitled to ask for a chaperone and/or to return for the examination at a later date if you wish.

Patients can be visited in their own home if they are too ill to come to the surgery. Home visits are for those patients who are housebound and do not go out or are terminally ill, having to use transport or pay for a taxi is not a reason to request a home visit.

Please telephone before 10.00 if possible, and be prepared to answer a few questions about the problem to help the doctor to assess the urgency of the visit.

Visits are carried out after morning surgery between 12:00 and 14:00 except in unforeseen circumstance. Explain the problem clearly to the receptionist.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.