Appointments

Appointments System

For an urgent same day appointments please call the surgery any morning from 08:00 – 12:00 Monday- Friday. We operate a triage system where a clinician will 'phone you back to assess how they can best help you. We will aim to call you back within the hour but as soon as possible if your need is more urgent. Please note that we operate a separate lower priority list i.e. for fit notes and medication queries and you may not get a call back until the evening when we are busy 

After 13:00 – 18:30 will be for emergencies only and you will be assessed by a GP. 

If you are unsure if your problem is urgent or an emergency please speak to reception who will direct you to the most appropriate service, or please call back the next morning if it is something that can wait.

For routine telephone and face to face appointments please telephone the surgery during working hours or book online.

Booking Appointments Online

For your convenience we have introduced online appointment booking for doctor's pre-bookable appointments.

The system will let you manage your appointments with a simple but secure booking and cancelling process. You can even cancel doctor's appointments you may have booked by phone or in person. 

To avoid the queue by booking your next appointment online-please call into the Practice, bringing some photo ID, and ask at reception to register now.

Unfortunately we are not able to offer appointments with nurses to book online at the moment as the length of time needed varies for each appointment. We may be able to offer this service in the future.

For the following appointments please call the practice on 0115 9673777 rather than book online:

  • Urgent matters that can't wait until the next routine appointment
  • Annual reviews for long term conditions, such as diabetes
  • Coil (IUD, IUS) or implanon fitting
  • Minor operations
  • Joint injections
  • Requesting home visits
  • Smoking cessation advice
  • Telephone appointments

There may also be other appointments that are not currently available to book on line.

Seeing the Practice Nurse

The practice nurses provide a lot of your health and wellbeing management and chronic disease monitoring. This includes cervical and health screening, baby vaccinations and and other treatment room activities. 

Our nurses are trained in management of asthma, COPD, diabetes and cardiovascular health including high blood pressure.

We offer a telephone appointment to discuss travel vaccines. 

Checking-in

On arrival at the surgery you can book in for your appointment using our Self Check-In system, there is a screen in the waiting area.

Arrive promptly or cancel your appointment if you cannot keep it. If your doctor is away for any reason, you will be able to see one of the other doctors or someone acting on his/her behalf.

Please try to make an appointment for one main problem. If you have more than one thing to discuss please be prepared for the doctor or nurse to ask you to come in again in order to cover the rest of your problems.

Waiting Time

If you have an appointment, the doctors or nurses will try to see you as close to your appointment time as possible.

Please understand that delays are common for a number of reasons. 

If you have to wait longer than 30 minutes please let reception know and we will try to give you information and help. 

Interpreter

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Intimate Examinations

If you need an intimate examination the doctor/nurse will discuss this with you. You are entitled to ask for a chaperone and/or to return for the examination at a later date if you wish.

Home Visits

Patients can be visited in their own home if they are too ill to come to the surgery. Home visits are for those patients who are housebound and do not go out or are terminally ill, having to use transport or pay for a taxi is not a reason to request a home visit.

Please telephone before 10.00 if possible, and be prepared to answer a few questions about the problem to help the doctor to assess the urgency of the visit.

Visits are carried out after morning surgery between 12:00 and 14:00 except in unforeseen circumstance. Explain the problem clearly to the receptionist.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.