Online Access for our patients
Our computer system 'SystmOnline' allows you to access our online facilities such as booking/cancelling appointments and ordering repeat prescriptions. To use this service you will need to obtain a Username & Password from reception. Please take photo ID to the front desk (such as passport or driving licence) and the receptionist will generate the login details for you. For security reasons we can not take requests over the telephone and you must attend in person to obtain this. Parents may have access to their children's account until the child is 13years old and after this age the child must attend a doctor's appointment to be checked for 'Gillick Competency' the receptionist will then be able to generate a username and password of their own.
Online access to medical records
We are now offering patient electronic access to their read coded medical notes but this must be requested by a patient who has online log on account with the surgery, and to make a request via this account, (Please note that we are not offering full clinical record access at this time).
The request will be given to a GP to review the record before it will be released for the patient to access.
We will aim to have the access given within 28 days of the request from the patient however if the GP feels that having access would be detrimental to the patients health and wellbeing they will discuss this with the patient directly.
Before you apply for online access
Online access data query form